Shipping policy

Shipping

For shipments we use Fedex or Ups

Please note that the customer is responsible for paying all import duties and tariffs to the carrier upon delivery. For packages that are refused upon delivery, or are returned back to EMILIA BURANO, the customer will be responsible for all applicable duties, tariffs and fees to import the items back to EMILIA BURANO Factory, including the actual shipping costs paid to the carrier to and from Italy. These costs will be deducted from the customer return.

Delivery Time

Ready-made orders are shipped within 3 working days from the order

For "custom made" and "made to orders" please contact us for delivery dates as they vary from our waiting list based on collections.


Usually custom made orders will be ready 4/5 weeks from the order date.


A traking number will be sent to you as soon as the order is ready for shipment in order to follow the progress of the shipment


Being our EMILIA BURANO Factory on the island of BURANO in the Venice lagoon, all transports are carried out by boat and sometimes the goods pick-up services can  be temporarily suspended due to atmospheric events such as thunderstorms or high seasonal tides.